Frequently Asked Questions. If you do not find answers to your questions, please e-mail them to info(@)cx.edu.gt
When can I make my reservation?
You can make your reservation 2 weeks before classes start. For our January and Summer months we highly recommend making your reservation as early as possible as classes fill up quickly. The rest of the year, you can make your reservation a week before you start classes. You can also start classes any day of the week during the low season.
Airport Services. What happen if I cannot find your representative at the airport? If you cannot find our representative at the airport in Guatemala City, you should call her/him right away. Please visit the Tourism Office at the airport where they will allow you to make telephone calls. Raquel Cell 53078336. Please use the phone if your flight is delayed. This phone accepts text. You can also call or text to these phones: 502) 42718136, 42718135, 50440367, 41134331.
When can I arrive in Quetzaltenango?
The best day to arrive in Guatemala City is on Sunday at noon. You should take the 3:00 PM Alamo 1st Class+. You will be arriving in Quetzaltenango at 7:00 PM. You can start living with your family on Sunday but the family will charge $10.00 for the room and food. Casa Xelaju can meet students at the airport 24/7. If you wish to be met at the airport, please write your flight information when you apply online.
How safe is the road from Guatemala City to Quetzaltenango?
Since the beginning of Casa Xelaju in 1987 we have not have any issues regarding security for our students who have taken the bus. More than 12,000 ex-students have taken the bus in both directions.
How safe is Quetzaltenango?
As with any other study abroad program, there is no guarantee of safety in any foreign country. When traveling abroad it is important to have at least a basic understanding of the culture, laws, customs and politics of the country you will be visiting. At Casa Xelajú we take extra precautions to ensure the safety of our students and extensively cover safety issues in our orientation, which we hold before students begin their classes. Our school doors are always locked and we have 24 hour video surveillance. In our 27 years of operation in Quetzaltenango, we have never experienced any kind of issue in concern with the safety of anyone who is studying at our school.
I want to take Spanish classes without homestay. If you wish to study Spanish without homestay, please deduct US$55.00 of your tuition. If you wish to stay with a family for volunteer work, homestay is $55.00. If you wish to rent one our apartments, please make reservations ahead of time.
What vaccinations do I need?
Your tetanus should be up-to-date. We also recommend typhoid and gamma globulin. If you plan to travel to the coastal areas or through El Peten and Tikal, you will need to take malaria medicine. For more information, please contact Centers for Disease Control and Prevention
How should I dress in Quetzaltenango?
The city of Quetzaltenango is a student center with more than 40,000 students from all over the country. The city is very liberal and tolerant of various forms of dress. Bring whatever clothes you are most comfortable traveling in (shorts, t-shirts, pants, skirts, long sleeve shirts, a light jacket (water resistant for the rain), sandals, walking shoes). The mornings and evenings are chilly and warm in the afternoon. Layers are the best bet. November-January are drier but chillier, but warm up in the day.
Will I have access to the internet?
Our office has 9 computers, and offers access free access to the internet. You are welcome to bring your laptop, tablet or cell phone which can be connected to the internet throughout our building.
For US$25.00 you can buy a cell phone including 120 free minutes. Our office or your teacher can help you buying one.
Will I have access to an ATM?
There are several ATM machines in the city. Before you leave your house, please make sure your debit has the PLUS on the back. Otherwise, it will not work in Guatemala.
Should I visit Antigua before going to Quetzaltenango?
We recommend that students visit Antigua on their way back to Guatemala City rather than when they arrive because bus transportation can be more complicated. If you decide to go from Guatemala City to Antigua (60 minutes), you then have two options for getting from there to Quetzaltenango. The first option is going back to Guatemala City and take a direct bus to Quetzaltenango. Doing this you will lose two hours. The other way is to take a short cut to Chimaltenango and take a bus from there. This option is quicker but the buses coming from Guatemala City that stop in Chimaltenango are usually full and you may have to stand up for three hours.
What type of electricity does Guatemala use?
Guatemala has the same type of electric system as the United States and Canada. Outlets are the same.
What type of food will there be in Quetzaltenango?
When students live with families, their food is varied. Our families are experts in cooking the best national and regional dishes. All families are accustomed to providing vegetarian options. There are various restaurants in the city that offer varied menus typical of Guatemala, Spain, China, India, Mexican, Thai, Italy, France and Germany as well as vegetarian dishes.
What are the facilities?
The institute is located just 4 blocks from Central Park on a quiet street at the top of a hill in the historical district of the city. The four-story building with large windows offers a majestic view of the city and mountains as well as a unique and attractive learning environment. Each teacher has his/her own private classroom reducing the noise and distractions found in many language schools where classes are held in corridors and people are constantly walking by so both teacher and students are able to focus.
How big is the Spanish program?
In the summer and month of January, we keep an average of 60 students. The rest of year we have an average of 20 students.
What is the schedule for classes?
Classes are held either from 8am-1pm or 2pm - 7pm. There is a 1/2 break during each session when you can enjoy tea, coffee and bread.
How is my Spanish level determined?
Your teacher will conduct and interview with you and give you a written test to determine your level. You can focus your instruction based on individual interests or job related vocabulary.
Where are the students from?
Most of the students are from USA (90%) and the rest from Canada, the European countries and Asia.
What is the average age of the students?
In the summer and January we receive a lot of colleges students, plus Spanish, Bilingual and ESL teachers. The rest of the year we get all types of students. The age range is from 6 years old to 76 years old.
What happens if I do not like my teacher?
If this situation happens, we will try to resolve the conflict. If we can not find a solution, we will assign a new teacher right away. Each week you have the opportunity to request a new teacher or stay with the same one.
What happens if I do not like my family?
Many of our families have been hosting students for over 10 years. They care for students as if they were their own children and provide them with a true immersion into the language and culture. Once in while we receive complaints from students about specific problems. We try to resolve the problem but if we can not find a solution, we will assign a new family.
What happens if I get sick?
There several hospitals in the city. The school will assist you finding care.
Have more questions, please e-mail us at info(at)cx.edu.gt